Frequently Asked Questions
Everything you need to know about your Daniel Wellington experience.
How long does shipping take and how much does it cost?
We offer standard and express shipping worldwide. Delivery typically takes 3-5 business days depending on your location. Shipping costs are calculated at checkout, though we often provide free standard shipping on orders above a certain value.
What is your return policy?
You have the right to return any items purchased directly from our website within 30 days of receipt. The product must be unused, in its original packaging with protective stickers and tags intact.
Are Daniel Wellington watches water-resistant?
Most Daniel Wellington watches have a water resistance of 3ATM. This means they are rain and splash resistant, but should not be worn while showering, bathing, swimming, or diving.
How do I change the strap on my watch?
Our watches feature interchangeable straps. Each watch comes with a small tool in the box to help you release the spring bar. You can easily swap between leather, NATO, and mesh straps to suit your style.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay. Local payment methods may also be available depending on your region.
Does my watch come with a warranty?
Yes, every Daniel Wellington watch is covered by a 24-month limited warranty from the date of purchase. This covers manufacturing defects including the watch movement, indexes, dial, and hands.